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Harassment Complaint Procedure

At Otafest, we want to ensure that you have a positive and inclusive experience, and this is why we take harassment very seriously.  We are committed to our community, and that is the reason for this guide to how we handle harassment concerns.

If you have a harassment concern, the first step is to report it.  You can speak with any of our staff members or volunteers to begin the process.

The staff member or volunteer will contact the Emergency Management Officer.  After an interview, you may be asked to provide a written statement. These statements remain confidential, however in the event of criminal proceedings, they may be subject to subpoena.

If others are with you during the time of the incident, they may also be asked to provide statements.  This helps with the investigation.

After filling out statements and providing other information that may assist in the investigation such as screenshots or photographs, you will be provided with a file number for follow up.

The Emergency Management Officer will conduct an investigation, which may involve review of video surveillance and further interviewing of witnesses to determine the best course of action to mitigate the concern.

Upon completion of the investigation, the Emergency Management Officer will present the findings to a panel consisting of the Chair and two senior staff members as well as recommendations for enforcement actions.  The panel and Emergency Management Officer will jointly decide on what actions are deemed appropriate.

If you have further questions about your file, you can contact the Emergency Management Department with the contact information provided with the file number.

If you have any questions about this process, please contact Otafest’s Emergency Management Officer.